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Agent nameUnsaved changes

Voice and conversation · PKSFVO-brzi · female · sr-standard

RecognitionVoice

GreetingTurns Allow greeting interruption

Greeting wait (ms)Soft pause (ms)Committed pause (ms)

Conversation instructions

Confirm customer identityStart

Verify identity by JMBG

Inform and resolve overdue payment

Ask for the payment decision

Understand difficulty paying

Answer a factual concern

Answer a question after a recorded promise

Offer account dictation

Dictate the payment account

Repeat the account once

Direct further account checks to the contract

Collect the fraud concern

Check delegated payment

Explain supervisor request handling

Full payment promisedachieved

Partial payment promisedachieved

Later payment proposedguard

Payment refusedguard

Unable to payguard

Reported payment todayachieved

Bank verification neededguard

Fraud concern recordedguard

Delegation response recordedguard

Identity attempts exhaustedexhausted

Identity not confirmedguard

Wrong person or numberguard

End requestedguard

Automated answering serviceguard

Abusive languageguard

Another time requestedguard

Recording refusedguard

Condolences before identityguard

Condolences and official documentationguard

Authorization needs checkingguard

Clarification limitexhausted

No responseguard

Any active stateShared transitions

React Flow

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Agent

DescriptionStart withSilence reminder (ms)Answer evaluation

Call inputs · 22

customer.name

Call data path

Type Required

Description

customer.jmbg

Call data path

Type Required

Description

debt.amount

Call data path

Type Required

Description

debt.account

Call data path

Type Required

Description

debt.product

Call data path

Type Required

Description

debt.installmentDueDay

Call data path

Type Required

Description

debt.nextInstallmentDate

Call data path

Type Required

Description

asOf

Call data path

Type Required

Description

variables.minimumPayment

Call data path

Type Required

Description

variables.minimum_payment_spoken

Call data path

Type Required

Description

variables.totalPayoff

Call data path

Type Required

Description

variables.ukupan_dug

Call data path

Type Required

Description

variables.paymentHistory

Call data path

Type Required

Description

variables.payment_history

Call data path

Type Required

Description

variables.initial_contract_date_spoken

Call data path

Type Required

Description

variables.ugovor_potpisan_dana

Call data path

Type Required

Description

variables.glavnica_duga

Call data path

Type Required

Description

variables.kamata_duga

Call data path

Type Required

Description

variables.annuity_spoken

Call data path

Type Required

Description

variables.iznosRate

Call data path

Type Required

Description

variables.broj_rata_kasnjenja

Call data path

Type Required

Description

variables.bucket_opomene

Call data path

Type Required

Description

Shared data · 0 fields

Goals can declare these fields directly. Parent / service values remain separate from caller assertions.

Call-wide outcomes · 8

Voicemail or automated message

LabelOutcome nameWhen this appliesExample caller replies