Agents · trustDigital

Agent nameUnsaved changes

Voice and conversation · PKSFVO-brzi · female · sr-standard

RecognitionVoice

GreetingTurns Allow greeting interruption

Greeting wait (ms)Soft pause (ms)Committed pause (ms)

Conversation instructions

Understand the requested serviceStart

Collect first and last name

Collect and verify JMBG

Offer the supported balance service

Announce verified balance and offer repetition

Balance deliveredachieved

Balance repeatedachieved

Name could not be collectedexhausted

Identifier attempts exhaustedexhausted

Identity mismatchexhausted

No matching recordexhausted

Clarification exhaustedexhausted

Service declinedguard

No responseguard

Any active stateShared transitions

DescriptionStart withSilence reminder (ms)Answer evaluation

Call inputs · 1

directory

Call data path

Type Required

Description

Shared data · 0 fields

Goals can declare these fields directly. Parent / service values remain separate from caller assertions.

Call-wide outcomes · 5

Voicemail or automated message

LabelOutcome nameWhen this appliesExample caller replies